En règle générale, vous pourrez suivre votre commande 3 jours ouvrables à compter de la date d'achat. Cependant, si vous avez acheté un charme photo personnalisé, les informations de suivi peuvent prendre 5 à 7 jours ouvrables pour devenir disponibles.
D'autres questions?
En raison du grand nombre d'e-mails que nous avons reçus, cela peut prendre jusqu'à 24 à 48 heures pour que nous vous répondions. Nous apprécions votre patience et votre compréhension.
Revivez ces souvenirs avec vos proches ou votre famille image par image.
Léger et amp ; Robuste.
Informations de base sur le produit
Fabriqué avec des matériaux durables.
Remarque : Rouleau de film 100 % recyclé avec vos souvenirs.
Cet article a besoin de 3 à 5 jours ouvrables pour être fabriqué à la main.
Raison d'achat
Un porte-clés photo personnalisé peut être le cadeau idéal pour un anniversaire, un mariage, la fête des mères, la fête des pères, la Saint-Valentin ou Noël. Conservez vos souvenirs les plus précieux.
Cet article ne peut pas être retourné sauf s'il est défectueux ou endommagé.
Cet article ne peut pas être modifié une fois le paiement effectué.
We support a 60-day return policy, if you purchase an warranty, you can extend this period to 180 days
Return & Exchange Service Procedure
STEP 1 Contact Customer Service and Request Return Detail. Email: service@namenecklace.com
STEP 2 Customer will receive an email notification once your request is approved.
STEP 3 The customer packs the package and sends it.
STEP 4 Get Refund or Replacement after we receive the products.
FULL COVERAGE Return/Exchange Policy
The following reasons are covered by our 60 day FULL COVERAGE Return/Exchange Policy. (We will be responsible for the return postage fees and replacement fees)
1. The product customization information does not match or an error in customization.
2. We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
3. Unclear pictures rendering or lettering
4. Wrong or mismatched size.
NO RETURN & EXCHANGE
The following reasons are NOT covered by our 60 day return policy. We are not liable for these issues.
1. Products that exceed the return processing time limit (60 days after the order is signed).
2. The non-quality issue for personalized products.
3. Product damaged by misuse, mishandling, or poor maintenance.
4. Items that have been washed, worn, or soiled and damaged resulting from customer's handling. For safety and hygiene reasons, personal items such as underwear, swimwear, socks, etc.
5. Chose the wrong size for the product.
6. Personal Reasons due to personal taste, change of mind etc.
7. Partial returns or exchange of products from a set item is not acceptable.
Precautions for return and exchange
1. Items that are being returned should be new and unworn. They should be kept in its original condition in which you received them in.
2. Coupon codes expires after use and cannot be restored after return.
3. For personalized products, if you need to cancel or replace the product or replace the personalized content, you will have to pay 30% of the product price as the customization fee. (Special note: Even if you contact us immediately after placing the order to cancel/modify the order, we will charge the corresponding production fee because the customized product will be produced immediately once the order is placed in order to ensure a timely production and delivery. Thanks for you understanding.)
4. We reserve the right to make any changes to this policy at any time. Notification of any changes will be posted on this page. If you have any questions about cancellations or any of our other policies, please contact our customer service.